Expert merchandiser,s Quality and Responsibilities
Merchandiser,s Quality :
• Good command of English and adequate knowledge of technical terms for accurate and efficient communication
• Good knowledge of yarn, fabric, dyeing, printing, finishing, dyeing color fastness, garments production,
etc.
• A clear conception of the usual
potential quality problems in the garments manufacturing.
• Good knowledge
of the usual raw materials inspection systems and garments inspection systems.
• Knowledge of the
quota system used in each of the producing countries, duty rate, customs
regulation, shipping and banking
documentation, etc.
Responsibilities
of merchandiser(Buying house merchandiser):
To maintain professional relationship between buyer and manufacturerTo execute orders from initial stage of sampling to final dispatch
To collect Order sheet from buyer
To make a proper order plan as per shipment date
To place order in different factory and keep in execution
To make file buyer to buyer
To prepare price coating and cost sheet
To follow up Lab dip, strike off, yarn, knitting, dyeing, production
To monitor the garments sample procedure according to the buyer requirement.
To collect T&A from factory and follow up according to this for on time shipment
Ensure the garments quality during production by strong follows up
Co-ordinate with factory & production team in order to delivery on time shipment ensure
merchandiser updating order status to buyer
To ensure smooth shipment process according to the buyer requirements
Responsibilities
of merchandiser(Garments Factory Merchandiser):
To maintain professional relationship between buyer and manufacturer
To collect the P.O (purchase order) from buyer
To prepare an order plan, according to the right product, at the right time in the right
quantities, at the right price in the right position.
To break down the order sheet & to prepare the order costs and price quoting
To set up internal order list
To monitor the garments sample procedure according to the buyer requirement.
To collect the all garments fabrics accessories and trims.
To get lab dip and ensure buyer approval
To make sure production follow-up and product quality
To follow up shipment process according to the buyer instructions
To ensure smooth shipment process according to the buyer requirements.
To maintain merchandising files and updating time and action plan.
Merchandiser,s Interface :
The merchandiser’s job with other departments of apparel industry is more complicated than the other workers in industry. Hence, he is the only per- son communicating with buyers, his role extends each departments activity
(A)Industrial
Engineering or Production Planning department:
(B) Quality
audit department:
(C)Production department:
E)Marketing department:
To collect the P.O (purchase order) from buyer
To prepare an order plan, according to the right product, at the right time in the right
quantities, at the right price in the right position.
To break down the order sheet & to prepare the order costs and price quoting
To set up internal order list
To monitor the garments sample procedure according to the buyer requirement.
To collect the all garments fabrics accessories and trims.
To get lab dip and ensure buyer approval
To make sure production follow-up and product quality
To follow up shipment process according to the buyer instructions
To ensure smooth shipment process according to the buyer requirements.
To maintain merchandising files and updating time and action plan.
Merchandiser,s Interface :
The merchandiser’s job with other departments of apparel industry is more complicated than the other workers in industry. Hence, he is the only per- son communicating with buyers, his role extends each departments activity
(A)Industrial
Engineering or Production Planning department:
(1)Once the order confirmed, the merchandiser
instructs either PPC or IE (Industrial Engineering) department regarding the requirements of the order like order
quantity, garment work content, lead time and delivery date, etc.
(2)The merchandiser mentions the milestone
dates like sourcing, cut- ting initiation, etc. This will help the planning
department to work on the calculations like capacity available, line scheduling
date, etc.
(3)The garment technical specification details
like seams required, special finishes required
will be provided to these departments. This will
help them to calculate the expected time delays in the different process and plan accordingly.
(4)After providing necessary information to the
PPC and IE department, the merchandiser receives the following information from
the PPC / IE department.
i)
Capacity plan for the next order
ii)
Factory availability
iii) Raw material
availability
iv)
Consumption details of various raw
materials like sewing thread, fabric, trims, etc.
v)
Line planning details like operation bulletin, line
layout, etc.
vi)
They also inform the technical issues
which can be faced during the order processing like critical point,
bottleneck situation, etc.
The planning department also provides details
like the expected production quantity per day in each department based on their
previous knowledge. This will help the merchandiser to prepare his / revise his
time and action plan accordingly to achieve the exact delivery date.
(B) Quality
audit department:
(1)The merchandiser issues the garment
measurement specification sheets to the quality department, which carries the
measurement specification of those specific styles for every size.
(2)The merchandiser also handovers all the
garment requirements like shade
requirement, quality of trims and accessories, artwork or print or embroidery
details, placement, print strike-off, wash details, care label details and
packing instructions.
(3)This helps the quality audit department to
educate their quality con- trollers to monitor the production process.
(4)The merchandiser also advices the
departments regarding the other specifications
mentioned by the customer. For example Matching Stripes, Closing raw edges in
the inner seams, etc.
Color
Matching - Lab dips:
Color matching is one of the most crucial quality check, where
the company loses a lot of money. To evaluate the color shades of the developed
fabric with the standard sample, different buyers / customers use different
light sources, based on their requirements. The common visual color evaluation
process, the following light sources are used,
•
Artificial Daylight (D-65)
•
Incandescent Light (Tungsten Filament)
•
Fluorescent Lamps, Point of sale light (TL-84).
•
Ultraviolet Black Lamp
(UV)
•
Cool White Fluorescent, Office lighting (CWF)
In return from
quality department A Merchandiser receives comments and feedback
about the processing methods. This feedback will inform about the effect of
quality of the products or the effect on the production quantity due to the
processing methods.Hence, the merchandiser communicates this kind of feedback to
the buyer and decides possible alternative method of performing that process
without or with minimal changes for the products aesthetic and quality appeal.
(C)Production department:
(1)After
order confirmation with the tentative production start date, merchandiser
informs the production department about the forth- coming order and
requirements.
(2)This information includes details like order quantity, style
numbers, colour wise, size wise quantity requirements, expected output along
with the delivery dates to be achieved.
(3)The delivery date details will be issued for each section of
the pro- duction department like cutting, sewing, washing, finishing and
packing. These details will help the concerned section managers to work for
their target dates.
The
merchandiser collects the following details from the production department:
a
Current
order status
b
Approximate
completion date
c
Delay
in the process and possible delivery date for the current order
d
Details
on delays influencing the forthcoming orders
e
Technical
/ Machine related requirements from the department
(D)Finance / Accounts department:
Once the
planning and scheduling activities are completed, the merchandiser
Consults with the finance
manager before instructing the purchase department
Based on the
received order, he informs the finance section about
a ( a) Raw material quality required and the cost factors
( b)The possible source of availability and
the cost factor involved like whether local or
import
c
The available time for sourcing that material
d
The least possible dates to get each and every raw
material Based on his/her request, the finance department advice the
merchandiser about the fund allocation for purchase and fund availability at
the cur- rent state. This information will be passed to the purchase
department.
E)Marketing department:
This department will play an active role only if the company
develops the product. In that case, the merchandiser communicates the
information like
(a) Line concept
(b) Product range
(c)colors
d (d)other product details in the line
Based on this information, the marketing
department conducts surveys, collects data using other data collection tools
and performs researches and informs the merchandiser with the details on
a (a)Exact target group
(b)Target region
– demography based or geography based, etc.
c (C)Estimated season of sale
(d ) Market
potential e Competitor
( f)Average price
preferred, etc.
This information is so subjective and can be
collected based on the requirements. This will help the merchandiser to get the
confidence and choose selected
products from the line and launch into the market.
(F)Designing department:
(F)Designing department:
1) The merchandiser closely works with the
design department in both the cases where the company develops the product or
the company performs the requirement asked from the buyer.
2) In the first case, the merchandiser will be
aware of the market status and research report from the marketing department.
Hence, he can guide the designer regarding the research results.
3) In the second case, due to his prolonged
communication with the buyer, the understanding about the buyer is high for the
merchandiser. Hence during the design development, his feedback or comments
are valuable to the company and the designer.
(g)Human resource (HR) department:
Once
the order scheduling and time and action plans are completed, the merchandiser
informs the following requirements to HR department:
a) Labour requirement
b)Approximate schedule
The
merchandiser will receive following data from HR department:
A)
Labour availability
b) Company related issues
c) National
and local holidays
d) Working hours – timing details
e)
Other requirements if any
All these information are
very important for an order to be processed successfully
and delivered with the expected quality and on time. Hence, the merchandiser/
merchandising department plays a vital role by
communicating and coordinating with other departments of the
apparel industry
Figure: Merchandisers interface with other departments
of apparel industry
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